Returns Policy

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• Customized, personalized, or clearance items are non-returnable unless defective.

2. How to Initiate a Return

• Contact our support team at [your email/WhatsApp/phone number] with your order number and reason for return.
• Once your request is approved, we will provide the return instructions and shipping address.
• Please ensure the item is securely packaged to avoid damage during transit.

3. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.
• We recommend using a trackable courier service.

4. Refunds

• Once we receive and inspect your return, you will be notified via email.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges (if any) are non-refundable.

5. Exchanges

• If you wish to exchange an item for a different size or style, please mention this in your return request.
• Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
• We will arrange a replacement or full refund at no extra cost.