ZIA Belts – Return & Refund Policy
At ZIA Belts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and fair return and refund policy.
1. Eligibility for Returns
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Items must be returned within 14 days of delivery.
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Products must be unused, unworn, and in their original packaging with all tags attached.
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Customized, personalized, or clearance items are non-returnable unless defective.
2. How to Initiate a Return
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Contact our support team at [your email/WhatsApp/phone number] with your order number and reason for return.
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Once your request is approved, we will provide the return instructions and shipping address.
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Please ensure the item is securely packaged to avoid damage during transit.
3. Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the product is faulty or incorrect.
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We recommend using a trackable courier service.
4. Refunds
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Once we receive and inspect your return, you will be notified via email.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping charges (if any) are non-refundable.
5. Exchanges
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If you wish to exchange an item for a different size or style, please mention this in your return request.
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Exchanges are subject to product availability.
6. Damaged or Defective Items
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If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
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We will arrange a replacement or full refund at no extra cost.